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All products sold are non-exchangeable and non-refundable, unless otherwise stated below.

  • The Item has not been received by Buyer; The Item was defective and/or damaged on delivery;
  • The Item does not match the agreed specification (e.g. wrong item.)

Return postage cost is to be borne by the buyer.

Exchange will only be processed upon the receiving of the returned product.

The approval for the exchange is subject to the inspection of the returned product.

A refund of the original amount paid for the returned product will only be eligible if the returned product is out-of-stock.

In case of refund, at our discretion., there will be a processing fee of AUD$10/NZD$10 or 5% of the order amount (whichever higher) will be charged.

Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). currently ships all items from Malaysia. Please check with your country taxes or laws for an estimate of taxes and custom clearance for packages coming from Malaysia.

No refunds upon refusing a shipment
If you refuse a shipment because of unexpected import fees, the item(s) will be destroyed after being held at customs. This means your item(s) will not be refundable, and cannot cancel or refund your order in this case. is not responsible for delays due to the shipping carrier or customs clearance. Delivery time does not include Saturdays, Sundays, or Holidays.

If you do not claim your order
It is the responsibility of the customer to claim their order in the case it ends up at the post office. It is also the responsibility of the customer to provide the correct contact & shipping information at checkout. If, due to negligence of following up with your order/ or providing wrong information, items held will be held for only a few weeks and then will be forced to be destroyed. Sadly, the order will not be refunded or re-shipped to the customer by 

No refunds due to allergy. Please check ingredients throughly and discuss any possible health concern with your health practitioner and communicate with our in-house nutritionist before purchase to avoid disappointment.